S.T.E.P.S. stands for System To Enhance Productivity & Service.
S.T.E.P.S. is a managed system that re-engineers how the Housekeeping Department
approaches servicing rooms to achieve maximum productivity while focusing on quality.
S.T.E.P.S. is a complete program designed to achieve maximum efficiency from a Hotel
Housekeeping Department while improving the overall Guest Service Experience. Reviewing/Revising tasks such as: Scheduling, open
WHY THE CHANGE:
- Productivity gains
- Improved Guest Service
- Associate engagement improvements