COMPANY OVERVIEW

S.T.E.P.S PROGRAM

S.T.E.P.S. stands for System To Enhance Productivity & Service.

 

S.T.E.P.S. is a managed system that re-engineers how the Housekeeping Department

approaches servicing rooms to achieve maximum productivity while focusing on quality.

 

S.T.E.P.S. is a complete program designed to achieve maximum efficiency from a Hotel

Housekeeping Department while improving the overall Guest Service Experience. Reviewing/Revising tasks such as: Scheduling, open

 

WHY THE CHANGE:

  • Housekeeping productivity has been relatively unchanged over the years—current departmental structure doesn’t allow for increased productivity
  • Housekeeping room cleaning processes have also remained relatively unchanged for decades
  • The majority of hotels average 0.50 Hours per Occupied Room in Housekeeper productivity by cleaning 14-18 rooms daily
  • To provide Room Attendants skills and technique training so they can be efficient, and work with less energy
  • To go beyond cleaning the room by responding to guest clues on what is important to them

 

OUR FOCUS:

  • Implement the S.T.E.P.S. process which will create an opportunity for:

- Productivity gains

- Improved Guest Service

- Associate engagement improvements

CONTACT