COMPANY OVERVIEW

TRAINING

  • PDQ has a division devoted to the laundry discipline.  We organize work flow, optimize equipment throughput and train staff on production-scheduling, linen distribution system, extending linen life, equipment upkeep and staff-training.
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  • We facilitate hotel design by working with architects on back-of-the-house layout, equipment position for productive flow and storage location to economize travel of people and material through the hotel.
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  • PDQ offers several training options to our client hotels.  We customize the time on property to the needs of the hotel.  We send our Directors to implement the process changes at the property.  In addition, we train all levels inside the organization, from line-level staff through the GM.  We spend time at the property to understand the layout, challenges, setup and opportunities when implementing one of our programs. PDQ Directors have all been room attendants and worked in hotels or corporate offices at executive levels and have been through extensive training not only for our processes, but for meeting facilitation and instruction.  Additionally, we stay in constant communication to ensure the hotel is being successful with the program. We facilitate conference calls retraining as necessary.  We truly partner with the properties to see successes be sustained and ingrained into the culture of the companies we are working.  Specifically, some of our training courses are:
      • Room Cleaning Training for various room types, statuses, and sizes
      • Servicing rooms based on the specific needs of each guest or guests
      • Specialized ergonomic techniques for bed making, bathroom cleaning, etc.
      • Safety and Health training
      • Proper chemical usage
      • Guest interaction and service training
      • Cart Stocking
      • Housekeeping Supervisor/Departmental Trainer Certification
      • Productivity Tracking and Reporting
      • Incentive tracking
      • Proper room assignment and allocation through the property's property
      • Management system (Opera, OnQ, Fosse, Galaxy, PMS etc.)
      • Room inspection process

 

 

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