INTERIM DOH PROGRAM

Interim Director of Housekeeping Program

A job vacancy for an Executive Housekeeper or Director of Housekeeping can lead to a breakdown in the execution of the largest department in a hotel. Not anymore!

PDQ offers our clients access to our Interim DOH Program.

Objective: To provide a temporary professional service as Directors of Housekeeping during a housekeeping department transition due to department head vacancy.
• Oversee the housekeeping operation in the absence of a DOH or Executive Housekeeper
• Perform day-to-day responsibilities of a Director of Housekeeping.
• Oversee the housekeeping operation in the absence of a Department Head

Provide the hotel with a complete overview of housekeeping operations including:
• Opening of the house: A complete review of the opening procedures to optimize current hotel
   room distribution. Ensure daily assignments meet hotel goals.
• Scheduling: A complete review of scheduling procedures and review of productivity, skills, and
   task list of all housekeeping employees.
• Quality Control through Room Inspection: Review existing quality control programs and Room
   Inspection procedures to guide the department towards consistent quality results.
   Guest Room Cleaning Process: Review guest room cleaning process for consistency,
   brand integrity.
• Linen Inventory & Distribution: Review par levels of linen and make recommendations for
   fair distribution between room attendants.
• Public Area Evaluation: Evaluate all public areas for cleanliness, and skill set of employees
   for productivity and results.
• Productivity Goals: Review productivity goals and create action plans. 

WHY?
The housekeeping department has a major responsibility for guest comfort and manages large assets with great implications in the following areas:
• Safeguards brand quality standards
• Manages the largest amount of human capital in the hotel, from safety, talent development,  
   training, and retention.
* Manage 30% to 50% of hotel payroll which many times is the largest line item of a
  hotel budget.

Can you afford to have a weak housekeeping operation or run the department without a department head for any length of time?